Terms and Conditions

B Active
Website: https://bactiveph.com/

Effective date: 8 June 2026
Last updated: 4 September 2026

(These Terms and Conditions are also referred to as our “Terms of Service” or “Terms.”)

1. About these Terms

These Terms and Conditions govern your access to and use of the website at https://bactiveph.com/ (the “Site“) and your purchase of products from it. The Site is owned and operated by B Active (“we,” “us,” or “our“).

By accessing the Site, creating an account, or placing an order, you (“you,” the “customer,” or the “user“) confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy at https://bactiveph.com/privacy, which is incorporated into these Terms by reference. If you do not agree, please do not use the Site or place an order.

We may update these Terms from time to time (for example, to reflect changes in our products, operations, or the law). The version in force is the one published on the Site at the time you place your order. Material changes take effect when posted, and the “Last updated” date will be revised. Your continued use of the Site after changes are posted means you accept the updated Terms.

2. Definitions

Products: the apparel, accessories, and other goods we offer for sale on the Site.
Order: your offer to purchase Products through the Site.
Contract: the binding agreement formed between you and us when we accept your Order, as described in Section 6.
Privacy Policy: our policy on how we handle personal data, available at https://bactiveph.com/privacy.
Consumer Act: Republic Act No. 7394 (The Consumer Act of the Philippines) and its implementing rules.

3. Eligibility and accounts

You must be at least 18 years old and able to enter into a legally binding contract to purchase from the Site. If you are under 18, you may use the Site only with the involvement and consent of a parent or guardian.

You may browse and buy as a guest or by creating an account. If you create an account, you agree to provide accurate, current, and complete information, to keep it updated, and to keep your login credentials confidential. You are responsible for all activity that occurs under your account. Tell us promptly at [email protected] if you suspect any unauthorised use of your account.

We may suspend, restrict, or close an account, or refuse service, where we reasonably believe these Terms have been breached, or to prevent fraud, abuse, or harm.

4. Products, descriptions, and availability

We take care to describe and picture our Products accurately, including details on each product page such as built-in shorts, built-in bra and support level, inseam length, fabric (for example, our CourtSoft™ fabric), and pockets. Where there is any inconsistency, the information on the individual product page prevails over general statements elsewhere on the Site.

Please note:

Colours and appearance. Actual colours and finishes may vary slightly from how they appear on your screen, due to device and display differences.
Fit and sizing. Our Products are designed for an “Asian fit” and generally run true to size, S to XL, as set out in our Size Guide. The Size Guide is provided to help you choose; selecting the correct size is your responsibility, though we are glad to help if you contact us before ordering.
Availability. All Products are offered subject to availability. We may add, change, or discontinue Products, and may limit the quantity of any Product available to a customer, at any time and without notice.

5. Prices and payment

Prices are shown on the Site in Philippine Pesos (₱) and are inclusive of taxes where applicable. Prices do not include shipping fees unless stated; any applicable shipping fee is shown at checkout before you confirm your Order (see Section 7).

We may change prices at any time, but changes will not affect Orders we have already accepted. Despite our best efforts, a small number of Products may occasionally be mispriced. If a Product’s correct price is higher than the price shown at the time of your Order, we will contact you before dispatch to ask whether you wish to proceed at the correct price or cancel, or we may cancel the Order and fully refund any amount paid.

Payment methods. We accept QRPh, Maya, ShopeePay and GrabPay through PayMongo, and Cash on Delivery (COD) for eligible orders. COD eligibility and fees are shown at checkout. Online payments are processed securely by our third-party payment provider, PayMongo; we do not store your payment credentials. By submitting a payment, you confirm that you are authorised to use the chosen payment method.

Cash on Delivery. If you choose COD, you agree to pay the full Order amount in cash to the courier upon delivery. Please have the exact amount ready. If a COD Order is refused or repeatedly undeliverable through no fault of ours, we may decline COD on future Orders and may require prepayment.

We issue an official receipt or sales invoice for your purchase as required by Philippine law.

6. How a Contract is formed

Placing an Order is an offer by you to buy the Products. After you place an Order, we will send an acknowledgement email confirming we have received it. This acknowledgement is not acceptance of your Order.

A binding Contract is formed only when we accept your Order, which we do when we dispatch the Products to you (or, for COD, when we confirm the Order for dispatch), or earlier if we expressly confirm acceptance.

We may decline or cancel an Order, in whole or in part, before acceptance, for example, where the Product is unavailable, where there was a pricing or description error, where we are unable to verify your details or payment, or where we suspect fraud or a breach of these Terms. If we cancel an Order you have already paid for, we will refund the amount paid for the cancelled items in full.

You may request to cancel or change an Order before it is dispatched by contacting us promptly at [email protected]. We will do our best to accommodate the request, but cannot guarantee changes once processing or dispatch has begun.

7. Shipping and delivery

We ship nationwide across the Philippines through our courier partners, currently J&T Express and LBC Express. We do not currently ship outside the Philippines.

Shipping fees. Shipping is complimentary for Philippine Orders of ₱5,000 or more. For Philippine Orders below ₱5,000, the applicable shipping fee is calculated and shown at checkout before you confirm. Complimentary shipping does not apply to international destinations.
Processing and delivery times. We aim to process and dispatch Orders within 1 to 3 business days, after which delivery times depend on the courier and your location. Any timeframes given are estimates only and are not guaranteed.
Tracking. You will receive a tracking link by email once your Order ships.
Delivery and risk. Please provide a complete and accurate delivery address and a reachable contact number. Risk of loss or damage to the Products passes to you upon delivery to the address or recipient you provide. If delivery fails because the address is incorrect or no one is available to receive or pay (for COD) after reasonable attempts, the Order may be returned to us, and re-delivery or refund may be subject to additional shipping costs.

8. Returns, exchanges, and warranties

We want you to love what you wear on the court. This section explains your options. Nothing in these Terms limits the rights you have under the Consumer Act and other Philippine consumer-protection laws.

8.1 Change-of-mind size exchange

If you simply need a different size, you may request an exchange within 7 days of delivery, provided the item is unworn, unwashed, and undamaged, with all original tags attached and in its original packaging. Exchanges are subject to stock availability of the size you want; if it is unavailable, we will discuss an alternative or, where appropriate, a refund or store credit.

For hygiene reasons, intimate items such as sports bras can be exchanged only if they are unworn with any hygiene seal and tags fully intact.

To request an exchange, contact us at [email protected] with your Order number. For change-of-mind size exchanges, you are responsible for the cost of returning the item to us; we will cover delivery of the replacement to you.

8.2 Defective, damaged, or incorrect items

If a Product arrives defective, damaged, or not what you ordered, please contact us at [email protected] within 7 days of delivery, with your Order number and photos where possible. In line with the Consumer Act, you are entitled to a remedy (repair, replacement, or refund) for items that do not conform to what was ordered or that fail to meet the quality and fitness the law requires. Where the issue is our fault or the item is defective, we cover the cost of return and redelivery, and you will not be charged for the remedy.

This applies in addition to, and does not replace, the express and implied warranties provided by law (including the warranties of merchantability and fitness for purpose). We do not apply a “no return, no exchange” rule to defective, damaged, or incorrect items.

8.3 Refunds

Where a refund is due, we will process it after we receive and inspect the returned item (where a return applies), normally within 7 to 14 business days. Refunds are made to your original payment method where possible; for COD Orders, we will refund to a bank account or e-wallet you nominate. We refund the price you paid for the affected Products and, where the return is due to our error or a defect, any related shipping you paid.

9. Promotions, discounts, and vouchers

From time to time we offer promotions, discount codes, or vouchers (for example, the “Join the club” welcome discount). Unless stated otherwise: each offer is subject to its own terms; offers cannot be combined; a welcome discount is limited to one use per customer on a first Order and may exclude sale or discounted items; and we may amend or withdraw an offer at any time before your Order is accepted. Where required, our sales promotions are conducted under the applicable Department of Trade and Industry (DTI) rules.

10. Intellectual property

All content on the Site, including the B Active name and logo, CourtSoft™, product designs, photographs, graphics, text, and the overall look and feel, is owned by or licensed to B Active and is protected by intellectual property laws.

We grant you a limited, personal, non-exclusive, non-transferable licence to access and use the Site for your own personal, non-commercial purposes. You may not copy, reproduce, republish, distribute, scrape, or use our content or trademarks for commercial purposes, or resell our Products as an authorised dealer, without our prior written consent.

11. Reviews and user content

If you submit a review, comment, photo, or other content to the Site or our channels (“User Content“), you confirm it is your own and lawful, and you grant us a non-exclusive, royalty-free, worldwide licence to use, display, reproduce, and adapt that User Content in connection with B Active and its marketing. Please do not post anything unlawful, misleading, offensive, or infringing. We may decline to publish, edit for length or clarity, or remove User Content at our discretion.

12. Acceptable use

You agree to use the Site lawfully and not to: place fraudulent or speculative Orders; misuse another person’s payment method or identity; introduce malware or attempt to gain unauthorised access to the Site or its systems; interfere with the Site’s operation or security; or use automated means to access, copy, or monitor the Site without our consent.

13. Third-party links and services

The Site relies on and may link to third-party services and websites, including our payment provider (PayMongo), our couriers (J&T Express, LBC Express), and our social media pages (Instagram, Facebook, Threads, TikTok). We are not responsible for the content, products, or practices of third parties, and your use of their services may be governed by their own terms and privacy policies.

14. Disclaimers

The Site and its content are provided on an “as is” and “as available” basis. While we work to keep the Site accurate, secure, and available, we do not guarantee that it will always be uninterrupted or error-free, or that content is complete or current at all times.

Nothing in this Section or these Terms excludes or limits any warranty, guarantee, or right that applies to you under the Consumer Act or other mandatory Philippine law and that cannot lawfully be excluded or limited.

15. Limitation of liability

To the maximum extent permitted by law, and subject to the paragraph below:

our total liability to you for any claim arising out of or in connection with an Order or your use of the Site will not exceed the amount you paid for the Products giving rise to the claim; and
we will not be liable for indirect, incidental, special, or consequential losses, or for loss of profit, data, goodwill, or opportunity.

Nothing in these Terms limits or excludes our liability where it cannot lawfully be limited or excluded, including liability under the Consumer Act and other mandatory consumer-protection laws, liability for death or personal injury caused by our negligence, or liability for fraud or wilful misconduct. Because consumer rights under Philippine law cannot be waived, these limitations apply only to the extent the law allows.

16. Indemnity

You agree to indemnify and hold harmless B Active and its personnel from reasonable claims, losses, and expenses arising out of your breach of these Terms, your misuse of the Site, or your violation of any law or the rights of a third party.

17. Privacy

We handle your personal data in accordance with our Privacy Policy (https://bactiveph.com/privacy) and the Data Privacy Act of 2012 (RA 10173). By using the Site and placing Orders, you acknowledge that we will collect and process your personal data as described there.

18. Force majeure

We are not responsible for any delay or failure to perform caused by events beyond our reasonable control, including natural disasters, severe weather, fire, flood, power or internet outages, strikes, supplier or courier failures, governmental actions, or public-health emergencies. We will take reasonable steps to limit the impact and to perform once the event has passed.

19. Complaints and how to reach a resolution

We aim to resolve concerns quickly and fairly. If something is wrong with your Order or experience, please contact us first at [email protected] or 0968 689 9110 with your Order number, and we will work with you to put it right through our internal complaints process.

If we cannot resolve the matter together, you may seek assistance from the Department of Trade and Industry (DTI) under the Consumer Act and the Internet Transactions Act, and (for personal-data concerns) from the National Privacy Commission (NPC). Using our internal process does not affect your right to pursue these remedies.

20. Governing law and jurisdiction

These Terms and any Contract are governed by the laws of the Republic of the Philippines. Subject to your rights as a consumer to bring proceedings or complaints in another competent venue allowed by law, you and we agree that the proper courts of Davao City, Philippines shall have jurisdiction over any dispute arising out of or relating to these Terms.

21. General

Entire agreement. These Terms and the documents referred to in them (including the Privacy Policy and the product information and policies on the Site) make up the entire agreement between you and us regarding your use of the Site and your Orders.
Severability. If any provision is found to be invalid or unenforceable, the rest of these Terms remain in effect.
Waiver. If we do not enforce a right or provision, that is not a waiver of it.
Assignment. You may not transfer your rights or obligations under these Terms without our consent. We may assign our rights and obligations, for example as part of a business transfer, without reducing your rights under these Terms.
Notices. We may give notices to you by email or by posting on the Site. You can reach us using the details below.
Language. These Terms are written in English.

22. Contact us

B Active

Email: [email protected]
Phone: 0968 689 9110
Address: Unit No. C07, Lombardy Bldg., Palmetto Place, Purok 16, Gem Village, Ma-a, Talomo District, 8000 City of Davao, Davao del Sur, Philippines