Shipping & Returns

Everything you need to know about getting your B Active pieces to you and what to do if something isn’t quite right. For the full legal detail, see our Terms & Conditions.

Shipping

We ship nationwide across the Philippines through J&T Express and LBC Express.

Complimentary shipping on Philippine orders of ₱5,000 or more. For Philippine orders below ₱5,000, your shipping fee is calculated and shown at checkout before you pay. Complimentary shipping does not apply to international destinations.
Cash on Delivery: available on eligible orders. Choose Cash on Delivery at checkout to see any applicable fee. Eligible COD orders may be delivered by J&T Express or LBC Express.
When it ships: we process and dispatch orders within 1 to 3 business days. Delivery time after that depends on the courier and your location. Timeframes are estimates, not guarantees.
Tracking: you’ll get a tracking link by email as soon as your order is on its way.
Where we ship: within the Philippines only, for now.

Please double-check your delivery address and contact number at checkout. If a parcel can’t be delivered because the address is incomplete or no one’s available to receive it (or to pay, for COD) after the courier’s attempts, it may come back to us, and re-delivery may involve an extra shipping charge.

Exchanges: changed your mind on size?

No problem. If you need a different size, you can exchange within 7 days of delivery, as long as the item is:

unworn, unwashed, and undamaged,
with all original tags attached, and
in its original packaging.

Exchanges depend on the size you want being in stock. If it isn’t, we’ll help you find an alternative or sort out a refund or store credit.

A quick note on hygiene: sports bras and other intimate items can be exchanged only if they’re unworn with any hygiene seal and tags fully intact.

For a size exchange, the cost of sending the item back to us is on you, and we’ll cover delivery of the new size. (If the exchange is because of our mistake, we cover everything; see below.)

If something’s wrong

If your order arrives faulty, damaged, or it’s not what you ordered, that’s on us and we’ll make it right.

Email us at [email protected] within 7 days of delivery with your order number and a photo or two if you can. You’re entitled to a repair, replacement, or refund, and where the problem is our fault or the item is defective, we cover the cost of sending it back and getting the right item to you. You won’t be charged for the fix.

Your rights as a consumer under Philippine law are fully protected here. We don’t apply any “no return, no exchange” rule to faulty, damaged, or incorrect items.

Refunds

When a refund is due, we’ll process it once we’ve received and checked the returned item, normally within 7 to 14 business days.

Refunds go back to your original payment method where possible.
For Cash on Delivery orders, we’ll refund to a bank account or e-wallet you give us.
If the return was due to our error or a defect, we’ll also refund any shipping you paid.

How to start a return or exchange

Email us at [email protected] with your order number, what you’d like (a different size, or a repair/replacement/refund), and (for a faulty or wrong item) a quick photo.
We’ll confirm and send you simple instructions.
Send it back (or, for our errors and defects, we’ll arrange the return).
We process your exchange or refund and keep you posted by email.

A small tip: keep your tags on and your packaging until you’re sure everything fits and you’re happy.

Questions?

We’re a Davao-based team and happy to help.

Email: [email protected]
Phone: 0968 689 9110
Visit us: see Our Store

For the complete terms covering orders, shipping, returns, and your rights, please read our Terms & Conditions.